The Harp Herald

A blog about harps, harpists, and other crazy stuff

Archive for the tag “Harp Service”

How to Check Your Harp after a Regulation

Style 14 harp with benchMost harpists don’t have a professional technician based in their home towns. If you do, this article will bore the heck out of you. Please return to looking at cat videos. If not, you probably have your harp serviced by a technician who comes to your city periodically, often once a year. If you live outside a metropolitan area, you may have to drive several hours to bring your harp to a visiting technician in the nearest big city.

If your technician is a once-a-year visitor to your area, you’ll want to do what you can to make sure you’re comfortable with the work that was done before he or she leaves. This means checking out your harp after it is regulated. Play one or two of your favorite pieces of music. If there was a spot on one piece where you often noticed a buzz before the regulation, play that spot. Is the buzz gone? Try a few pedal changes. Are you comfortable with the pedal action?

The top professionals I work with always check their harps. They play them hard and loud, and run through some of the most technically demanding pieces they know. If something isn’t quite right, they’d rather find out while I’m standing in in the room with them than two days later when I’ve flown to another part of the country.

Students and novice players are often uncomfortable about playing in front of me. If you’re newer to the instrument, I understand the discomfort you must feel, but I wish you would try to play a little anyway. I’m not there to judge your abilities. Heck, I don’t even play the harp! I just want you to have a chance to ask any questions you may have about the regulation while I’m still present to address them. Nothing’s worse in my world than trying to diagnose a problem with a harp over the phone a week or two after I’ve worked on it, especially if the owner was reluctant to play it when she picked it up. Now, if she had tried it out  after the regulation, and didn’t hear the problem until a week later, at least I would know she tried.

Checking your harp and not finding a problem does not mean my responsibility to you ends. It just means you’re respecting my time and yours by trying to prevent future questions from arising. I can and do try to help resolve problems long-distance and will even make a return trip if necessary, but obviously I need to keep these solutions to an absolute minimum.

Do you hate confrontation? Do you feel awkward complaining about something to a service provider? After all, I’m the professional technician and you’re just a customer, right? I understand that too. The thing is, different people play the harp differently, and often have different expectations about what is most important in their harp’s sound. I adjust the harps I work on based on the feedback I’ve received from hundreds of customers over the years, but there is no one-size-fits-all regulation. If you don’t like something I did, it doesn’t always mean I made a mistake. You’re not insulting me. I’d much rather learn what is important to you so I can set up your harp the way you like it next time.

Harp technicians are human beings. We do make mistakes sometimes. If you help us catch one before it’s too late, we’ll be embarrassed, but we’ll also be relieved that we got the mistake fixed without a return trip to your town.

So, plan on checking your harp. Play it through. If you need music to read, bring music. You may need to bring a portable stand as well. You don’t have to play the most demanding piece you know. Just make some music. Hopefully, you’ll notice that your harp sounds much better after a regulation, but just in case something doesn’t seem quite right. Let’s discuss it right then. We’ll both be glad we did.

 

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Fall 2014 Harp Regulation Schedule

harpreg30Here’s an at-a-glance look at my schedule from late July, 2014 through the beginning of November:
 

  • July 21-27: Redlands, CA
  • August 25-30: Ann Arbor, MI
  • September 5-8: Interlochen, MI
  • September 19-24: Salt Lake City, UT
  • September 25-27: Spokane, WA
  • October 6-10: Omaha, NE
  • November 3-8: Austin, TX

 

If you’d like to schedule an appointment for any of these locations, feel free to contact me (steve (at) mossharpservice (dot) com). If you’re viewing this post after Summer/Fall of 2014 you can find an updated schedule on my calendar page.

Check out Harptechguild.com

techGuildLogoThere’s a new website called harptechguild.com, sponsored by the Lyon & Healy/Salvi Technicians Guild, that can come in handy when you need to know which technicians serve your area and when one will be coming to town.

While I wish everyone in the world would just hire me to do their harp regulations, obviously that isn’t possible. I simply don’t go everyplace. Or I do come someplace near you, but sometimes the timing of my visit doesn’t work for you. Now, you can search technician service areas through harptechguild.com.

The Lyon & Healy/Salvi Technicians Guild isn’t a guild in the purest sense. It is a group sponsored by the Lyon & Healy and Salvi Harp Companies.  Technicians who are considered by these companies to be qualified to service their harps are admitted to the Guild. Members include technicians employed by both companies as well as independent techs like me who have extensive training and experience with these two brands.  We get together periodically to share information and to learn from each other, and we regularly communicate about regulation issues and coordinate service for customers looking for technicians in their areas. The companies also use the Guild to keep independent technicians informed on advances and design changes happening in the factories.

The members of the Guild pushed for the creation of a website where customers could find a list of technicians who service their area and access their contact information, as well as an online calendar listing service trips for each technician. Lyon & Healy  and Salvi responded with harptechguild.com.

The site is young, and admittedly not every member is using it to post a schedule, but you can find listings of highly qualified  technicians who come to your area, and the listings cover the entire world. I encourage you to check it out. If you are connected to a  harp society  chapter or other harp group, i would encourage you to consider adding a link on your community website.

Lever Harp Spoken Here

Lever Harp Lineup at Lyon & Healy WestPeople often ask me if I’m willing to work on lever harps, and the answer is yes! In addition to my extensive experience with Lyon & Healy and Salvi lever harps, I have also serviced and repaired harps by a variety of other makers including Camac, Dusty Strings, Thormahlen, Sandpiper, Triplett, Heartland, and more.

While some traveling harp technicians prefer not to get involved with lever harps, I consider them a specialty. During my time at Lyon & Healy I spent two years performing final regulations on all of the Troubadours, Folk Harps, and Preludes that Lyon & Healy produced. I was a member of the R&D team that developed the Prelude. I also had a hand in the final assembly and regulation of many of the Salvi lever harps sold in the United States in the mid-1990’s.

But enough about me. Let’s talk about your lever harp and its needs. How often do lever harps need service? A lot less often than pedal harps. Lever harps can go for years and years without any more maintenance than regular cleaning and string replacement. If you’re starting to hear some buzzing when you play, or if the harp doesn’t sound in tune anymore when you flip up some of the levers to change keys, then you’re probably due for a regulation.

I generally recommend that lever harp owners who are not having any problems with their instruments have them regulated about once every five years. This gives me a chance to perform preventative maintenance like tightening screws, replacing levers that may be wearing, and watching for any structural issues that may be developing over time.

As with pedal harps, I recommend preparing for a regulation appointment by replacing the strings in the first and second octaves if they are more than two years old. Many harpists also decide to have their bass wires changed during a regulation appointment. As we discussed in this post, new bass wires can give your whole harp’s sound a big boost.

Moss Harp Service to Visit Las Vegas, February, 2010

Holiday Motel

Photo by D Sharon Pruitt

I’ll be setting up shop somewhere in Las Vegas in Mid-to-late February of 2010. I’ve been there once before, and have a few customers who have been kind enough to ask me back. Overall, though, this is a new territory for me. If you happen to be a harpist in the area, please get in touch if there’s anything I can do for you. If you know a harpist in the Las Vegas area, won’t you mention this blog entry to them or direct them to my website? Remember, I’m authorized to do the free first year warranty regulations on Lyon & Healy and Salvi Harps, as well as other warranty repairs. Again, let me know if there’s anything I can help you with, and spread the word!

Moss Harp Service to Visit Sioux Falls, SD

music-museum-013Moss Harp Service will be setting up shop at Augustana College in Sioux Falls, South Dakota on June 18-21, 2009. This time will coincide with the final days of Augustana Summer Music Camp, so if you are traveling to Sioux Falls for the camp, consider having your harp regulated at that time.

The deadline to secure an appointment slot is May 27, 2009. Please contact me at steve@mossharpservice.com to let me know you are interested.

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